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We recently had a client with a related issue, the practice of insurance companies to terminate policies if the premium payment arrives late. Our client had been hospitalized when the premium was due and her niece had the bill paid after collecting mail from the client's home. The client received a check back from the insurance company saying that payment had arrived late and that therefore the company could not reinstate the policy.
A review of the policy itself indicated that this form letter misstated its terms. In fact, the insurance company had discretion to reinstate the policy despite late payment. I explained this to the person I reached at the company, who was unmoved by my arguments. So I asked to speak to his supervisor.
She was quite pleasant and said she would look into the matter and get back to me, which she did. Her investigation revealed that the company had in fact received the client's premium check on the last day of the grace period, which happened to be a holiday, so the check was deposited the following day, which was the reason the policy was terminated. She reinstated the policy.
The good news in this story is that our client still has long-term care insurance coverage and the company responded reasonably after not too much trouble -- unlike the stories described in the Times article at other companies. However, the insurance company made a mistake, then sent a misleading letter, and did not respond to the first call for reconsideration. A frail, elderly policy holder may not have persisted and had the results we achieved.
The morals of this story? Be persistent. Get help. Don't by a policy from Conseco, Penn Treaty or Banker's Life.
Great post, Harry.
When you get past the 'hype', the real message of the NY Times article is NOT that the long term care insurance industry has failed. The long term care insurance industry, as a whole, has paid, and continues to pay, billions of dollars in long term care claims every year.
Thank you for the great job you are doing to help all our elders.
Scott A. Olson, CLTC
http://www.ltcinsuranceshopper.com/
Posted by: Scott A. Olson, CLTC | April 03, 2007 at 01:06 AM
A few bad apples always hurts the industry that is trying so dilligently to put a dent in the growing problem of funds for health care. The majority of LTCi companies are very good about claims, how else have we paid out over $3 billion in just 2006 alone! As I tell clients, stick to the top rated companies! Thanks for the article.
Posted by: Julie Hurst | April 09, 2007 at 02:28 PM
Another long-term care insurance professional who didn't want his name mentioned, commented as follows:
First of all, thank you for your balanced approach to the response to the NYT article on LTCI claim denials. The conclusion was a little tough on those companies in the article. I won't comment whether they deserved it or not.
Secondly, all LTCI policies now have a clause for reinstatement for an unintentional lapse. This clause adds five months to the normal 30-day grace period for a total of six months. this bacame a standard clause in the mid-90s with all companies. Normally companies will contractually limit this reinstatement due to an impairment with ADLs or a cognitive impairment. But my guess is that the case that you point out in your article would have qualified under this clause.
In the future, have your elder law brethren comb the contract looking for the unintentional lapse clause in a situation like the one that you describe. The "good" companies will recognize the argument and reinstate the policy with the payment of past due premium.
Posted by: Harry S. Margolis | April 10, 2007 at 03:58 PM
Does anybody have claims experience with allianz or prudential?
Posted by: EML | March 06, 2008 at 11:14 AM
I'm a Fee-Only Certified Fiancial Planner, and I also hold an insurance license in my state so that I can counsel clients on personal risk management.
Following some fairly extensive exploring of LTCI, I've concluded that it is not a product I would recommend very often, due to its current state of funding, future uncertainty and the 'outs' the insurer's have in denying future claims.
The LTCI concept is fine (prevent catestrophic loss of high-cost nursing home care and depletion of assets thus being religated to Medigap and its limitations). My problem is with the 'bad stuff'. To wit:
1. Future premium hikes. Most policies issued after HIPPA (1997) were woefully underpriced as a strategy to get market share, which for all but Hancock's Federal partnership no one was able to do. So all other things being equal, insurers are likely going to have to conduct some pretty hefty rate hikes in the years ahead.
2. No protection from default. Most states don't include LTCI in their State's Health Guaranty Fund...at least that I've been able to see. This means that if the insurer defaults, coverage, particularly for the older insured will be lost.
3. The need for active family participation. When most reach the point of being unable to perform the second ADL or are incompacitated by a cognative disorder, they're in no mental or physical condition to start battling it out with a recalcitrant insurer who has denied the claim (for whatever reason). Absent the active involvement of a family member (most likely the local adult child), denied claims run a high risk of never being processed through dispute resolution...and I suspect the insurers know this.
4. Determination of inability to do ADLs is borne by the insurer and the Occupational Therapists they hire. OT's have many ways to mitigate physical inabilities, such as velcro, spandex and the like.
5. Contract lanuage for QLTCI is probably the most agressive of all insurance contracts, due largely to the uncertain future of LTC disability, putting the insurer at greater risk. This risk is hedged through language that allows the insurer to prolong, delay and attempt rehab in some cases.
Clearly, the recalcitrance of the insurer will be governed by how much capital they have in reserve relative to projected claims rates. So if you think you really need LTCI, I'd stick with those who show the healthiest financial (capital) reserves, as they are the ones who will be less likely to deny your future claim and fairly rate the insureds ability to perform an ADL...but, of course, they are also the most expensive. These include companies like Genworth or Hancock.
Posted by: Bruce Miller | May 13, 2008 at 12:34 AM
This is a very touchy subject and in many cases, the people have the right to complain.
Posted by: Medicare Supplement | May 26, 2008 at 10:31 AM
Interesting to know.
Posted by: Kuniko | October 10, 2008 at 11:57 AM
I am a registered independent financial advisor who believes long-term care insurance is an essential asset protection strategy for clients who don't wish to accidentally impoverish their partners or deplete their estates. The U.S. Courts agree with me, and financial planners have been successfully sued for failing to discuss long-term care options (including insurance) with their clients. Federal and state governments are attempting to motivate the public to purchase LTC insurance by providing tax incentives. Medicare, Social Security, and Medicaid are teetering on the verge of insolvency, and so I don't believe it's an intelligent strategy to depend on the limited Medicare long-term care benefit or Medicaid to meet the need for at-home health care, assisted living, or nursing home care. Increasingly, physicians and facilities are refusing to accept Medicaid patients because Medicaid payments have not kept up with the higher inflation of health care costs and they lose money on every Medicaid patient. If you are lucky enough to secure a Medicaid-funded bed, it might be hundreds of miles away from your family. Medicaid Trusts (another strategy) are subject to changes in the law. We have already seen an increase in the "lookback period" for transferring assets into the required irrevocable trust. If you do the math, long-term care insurance is a "no brainer." Assuming I'm 55 and I pay $5,000 premium per year for 25 years ($125,000) and need a nursing home at age 80, my private room would cost me approximately $100,024.60 in today's dollars in NH per a Genworth survey (2007 costs). It will take me a little more than one year to get my money's worth from my LTC policy. The average cost of assisted living in NH is $39,245.04, which means it might take me a little over 3 years to get my money's worth. (By the way, the $5,000 premium is on the high side of what is typical.)
I have experience with long-term care policies from several different insurance companies. My recommendations of which LTC policy my client should buy is based on their unique needs, which is why I need to be knowledgeable in multiple insurance company products. (They all have strengths and weaknesses.) My top two criteria for recommending a product is the insurance company's ability to pay (financial solvency) and willingness to pay (lack of legalese that gives them an "out"). My relationship with my clients is very important to me, and I don't want any problems with client satisfaction. Forbes Magazine had a recent article discussing the financial strength of US insurance companies, and the mutual insurance companies (e.g. MassMutual, New York Life, Northwest Mutual, etc.) came out on top--not the stockholder owned corporations EML named. The mutual insurance companies are owned by their policy holders and pay dividends over time which can be used to offset premium costs. (Genworth is a subsidiary of GE which just required $10 billion of Warren Buffet's money to improve its capitalization.) Some of the information posted by EML is factually inaccurate. Some has merit. Insurance companies who do not honor qualifying claims for long-term care insurance are in the minority. Most do. It's important for the consumer to read their contracts carefully during the Free Look Period. If they don't understand something in the contract, question their advisor until they do. Send for the free "A Shopper's Guide to Long-Term Care Insurance" published by NAIC, an objective resource. www.naic.org
Posted by: Mary Murphy | October 28, 2008 at 06:12 PM
Apologies to EML, it was Bruce Miller whose post I was responding to.
Posted by: Mary Murphy | October 28, 2008 at 06:13 PM
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